Overview
Welcome to Lumore Relief. "We", "us" and "our" refer to Lumore Relief. By visiting, interacting with, or using our store and website (the "Services"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services. Our store is powered by Shopify.
1. Access and Account
By using our Services, you confirm you are at least the age of majority in your state or province. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer or assign your account to anyone else.
2. Our Products
We do our best to accurately represent our products, but colours and appearance may vary depending on your device. We do not warrant that products will match your expectations exactly. Product descriptions and availability are subject to change at any time.
3. Orders
Placing an order is an offer to purchase. We reserve the right to accept or decline any order. Your order is not confirmed until we accept it and process your payment. Please review your order carefully before submitting — we may not be able to cancel it once accepted. Purchases are subject to our Refund Policy. Products are for personal use only, not commercial resale.
4. Prices and Billing
Prices are subject to change without notice. The price charged will be the price in effect when your order is placed. Prices do not include taxes, shipping, or handling unless stated. You agree to provide accurate payment information and to pay all charges incurred, including applicable taxes and shipping.
5. Shipping and Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Once your order is with the carrier, risk of loss passes to you.
6. Intellectual Property
All content on our Services — including text, images, graphics, video, and audio — is owned by Lumo Relief or its licensors. You may use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
7. Third-Party Tools and Links
Our Services may include access to optional third-party tools and links to third-party websites. These are provided "as is" with no warranty or endorsement from us. Use of third-party tools and sites is at your own risk.
8. Relationship with Shopify
Lumore Relief is powered by Shopify. All sales are made directly with Lumo Relief. Shopify is not responsible for any aspect of your transactions with us. You release Shopify and its affiliates from all claims arising from your purchases.
9. Privacy
Your use of our Services is subject to our Privacy Policy. By using the Services, you acknowledge that Shopify also collects and processes certain information to provide and improve the Services.
10. Feedback
Any feedback, reviews, or suggestions you submit grant us a perpetual, royalty-free licence to use, reproduce, and publish that content for any purpose. You represent that you own the rights to any feedback you submit.
11. Errors and Inaccuracies
We reserve the right to correct errors in pricing, descriptions, or availability at any time, including after an order is placed, without prior notice.
12. Prohibited Uses
You may only use our Services for lawful purposes. You may not use them to violate any laws, infringe intellectual property rights, harass others, transmit spam or malware, scrape data, or interfere with the security of the Services. We may suspend or terminate your account at any time for violations.
13. Termination
We may terminate your access to the Services at any time without notice. You remain liable for any amounts owed up to the date of termination. Sections covering intellectual property, feedback, disclaimers, liability, and indemnification survive termination.
14. Disclaimer of Warranties
THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LUMORE RELIEF AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THEM.
16. Indemnification
You agree to indemnify and hold harmless Lumo Relief, Shopify, and our affiliates from any claims, losses, or damages — including legal fees — arising from your breach of these Terms, your violation of any law, or your use of the Services.
17. Governing Law
These Terms are governed by the laws of the jurisdiction where Lumo Relief is headquartered. You consent to the venue and personal jurisdiction of those courts.
18. Changes to These Terms
We may update these Terms at any time. Material changes will be communicated in accordance with applicable law. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
19. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right is not a waiver of that right. These Terms constitute the entire agreement between you and Lumore Relief regarding the Services.
20. Contact
Questions about these Terms? Email us at hi@lumorelief.com
