1. Information We Collect
We collect information you provide directly (name, email, health-related information you share, payment details, and support communications) and information collected automatically (device type, browser, IP address, pages visited, and referring source).
2. How We Use It
We use your information to provide and improve our services, communicate with you, personalise your experience, process payments, prevent fraud, and comply with legal obligations. We do not sell your data or use it to train AI models.
3. Sharing Your Data
We do not sell your personal information. We share data only with service providers who help us operate, when required by law, in the event of a business transfer, or with your explicit consent.
4. Cookies
We use essential cookies (for login and security), analytics cookies (to understand usage), and preference cookies (to remember your settings). We do not use third-party advertising cookies.
5. Data Retention
We keep your data as long as needed to provide our services or meet legal obligations. When you close your account, we delete or anonymise your data within 90 days.
6. Your Rights
You may have the right to access, correct, delete, or export your data, or to object to how we process it. To exercise any of these rights, email hi@lumorelief.com. We'll respond within 30 days.
7. Children's Privacy
Lumore Relief is not directed at children under 13. We do not knowingly collect data from children under 13.
8. Security
We use encryption and access controls to protect your data. If you believe your account has been compromised, contact us immediately at hi@lumorelief.com.
9. Changes to This Policy
We may update this policy and will notify you by email or in-app notice at least 30 days before material changes take effect.
10. Contact
Questions? Email us at hi@lumorelief.com.
